Cancellation and Refund Policy

This Policy applies to consultation, therapy and treatment bookings made directly with TarunVeda Ayurveda Hospital or through its authorised booking channels.

Patients are requested to cancel or reschedule at least 24 hours before the appointment.

• Cancellation at least 24 hours before the appointment may be eligible for a refund or adjustment against a rescheduled appointment

• Cancellation within 24 hours may attract a reasonable cancellation charge

• A patient who does not attend without prior intimation may not be eligible for a refund

• Genuine medical emergencies may be considered on a case-by-case basis

If TarunVeda cancels an appointment and an alternative appointment is not accepted, the amount paid for the unprovided service will be refunded or credited, as selected by the patient.

Refunds for prepaid treatment or therapy packages will be calculated after deducting:

• Charges for consultations, therapies or services already provided

• Medicines, consumables or personalised items supplied

• Any discount that was conditional upon completion of the package

• Reasonable administrative or third-party charges actually incurred

A completed, consumed or medically commenced service is ordinarily non-refundable unless required by applicable law.

Medicines, oils, herbal preparations and other consumable or personalised products are generally non-returnable after delivery due to health, hygiene and safety considerations.

A replacement or refund may be considered where the product supplied is incorrect, damaged, defective or expired, provided TarunVeda is informed promptly and the item is preserved for verification.

Refunds in insurance or cashless cases are subject to final settlement by the insurer or TPA. Any excess amount received by TarunVeda will be refunded after reconciliation. Deductions or non-payable items imposed by the insurer or TPA remain the patient’s responsibility.

Approved refunds will ordinarily be made through the original payment method within 7–14 working days after approval and reconciliation. Banking or payment-gateway delays are beyond TarunVeda’s control.

Refund requests must include the patient’s name, appointment or invoice details, payment proof and reason for cancellation.

Email: info@tarunveda.com

Phone: +91 93197 97144