Privacy Policy

This Privacy Policy explains how we collect, use, store, disclose and protect information received through www.tarunveda.com, appointment forms, telephone calls, WhatsApp, email and interactions with our hospital.

We may collect:

* Name, age, gender and contact details

* Email address, telephone number and residential address

* Appointment and consultation details

* Medical history, symptoms, prescriptions, diagnostic reports and treatment records

* Payment, billing and insurance/TPA information

* Information submitted through website forms, WhatsApp, email or telephone

* Website usage information, IP address, browser information and cookies

* Details of a parent, guardian, attendant or authorised representative

We may process information to:

* Schedule and manage appointments

* Provide consultations, therapies, medicines and hospital services

* Maintain patient and treatment records

* Communicate treatment instructions and appointment reminders

* Process payments, insurance and cashless-treatment requests

* Respond to inquiries, complaints and feedback

* Meet medical, legal, regulatory, audit and accreditation requirements

* Improve patient care, safety and website performance

* Send health updates or promotional communications where consent has been provided

Information may be shared, only when reasonably necessary, with treating doctors, therapists, diagnostic centres, pharmacies, insurers, TPAs, payment processors, technology providers, professional advisers, accreditation bodies or government authorities.

Medical information will not be sold or disclosed for unrelated commercial purposes. Disclosure may be made without separate consent where required by law, a court order, a medical emergency, or a public health obligation.

By voluntarily providing information, you consent to its processing for the stated purposes. Consent may be withdrawn by writing to info@tarunveda.com. Withdrawal will not affect processing already lawfully undertaken and may limit our ability to provide certain services.

We use reasonable administrative, physical and technical safeguards to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Records will be retained only for as long as required for treatment, continuity of care, legal compliance, insurance, audit, accreditation or legitimate institutional purposes.

Subject to applicable law, you may request:

* Access to your personal information

* Correction or updating of inaccurate information

* Erasure of information that is no longer legally required

* Withdrawal of consent

* Information regarding processing or disclosure

* Grievance redressal

Certain medical, billing or statutory records may be retained even after an erasure request where retention is legally or clinically required.

Information relating to a minor or a person unable to provide valid consent will ordinarily be collected with consent from a parent, lawful guardian or authorised representative, except where immediate care is medically necessary or permitted by law.

Our website may contain links to third-party platforms. TarunVeda is not responsible for their content, security or privacy practices.

Grievance Officer / Data Protection Contact

TarunVeda Ayurveda Hospital

318–319, 3rd Floor, D-21, Corporate Park, Sector 21, Dwarka, New Delhi – 110077

Email: info@tarunveda.com

Phone: +91 93197 97144 / +91 11 4602 7481

We may update this Privacy Policy periodically. The revised policy will become effective when published on the website.